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« 1/19/10 Heartland Network Call: 2020 Vision: Reflections on Copenhagen | Main | Kavita Ramdas: Let's play a different game »

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Elizabeth Doty

Just a quick note to Craig, Patricia, Heartland Circle, and everyone who took the time to call in and reflect together on this subject. Thank you for your attention -- it was a pleasure to be with you.

Also, Brian, I realized later that I had not responded about the emotional costs when people give too much at work. Thank you for the question -- I think it is very important and gets to the heart of why unhealthy compromise becomes a trap. In reflecting on my interviews, I found that people routinely underestimated the costs of compromise -- including the stress, the numbness and loss of acuity when we tune out the stress, the precedents we set with bullies, the disruption of trusted relationships. And, as you suggested, these emotional costs affect the company -- both in terms of the effort people invest and the quality of their decision-making. I find the data from The Sirota Group to be most compelling on this -- they show a measureable increase in "discretionary effort" and business results when employees are engaged in their organizations (ie, there is little compromise). Even more surprisingly, they show that employees generally start out engaged and grow disengaged over time -- I believe largley as a consequence of where they feel they are pressed to compromise. If you want more on these costs, Chapter 2 of the book goes into more detail. In addition, here is a link to the paper at Sirota that I cite: http://www.sirota.com/pdfs/Pride_The_Hidden_Corporate_Asset.pdf.

All the best -- please feel free to contact me at worklore.com or compromisetrap.com, as Craig mentioned.

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